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Timely delivery of the right information to the right first responders can help improve the outcomes of their efforts and save lives. With social media communications (Twitter, Facebook, etc.) being increasingly used to send and get information during disasters, forwarding them to the right first responders in a timely manner can be very helpful. We use Natural Language Processing and Machine Learning, to steer the social media posts to the most appropriate first responder.An important goal is to retrieve and deliver only the critical, actionable information to first responders in real-time. We examine the overall pipeline starting from retrieving tweets from the social media platforms, to their classification, and dissemination to first responders.We propose improvements in the area of data retrieval, relevance prediction and prioritizing information sent to the first responders by fusing NLP and ML classification techniques thus improving emergency response. We demonstrate the effectiveness of our proposed approach in retrieving and extracting 37,295 actionable tweets related to the IDA hurricane that occurred in the US in Aug.–Sep, 2021. 

Name-based pub/sub allows for efficient and timely delivery of information to interested subscribers. A challenge is assigning the right name to each piece of content, so that it reaches the most relevant recipients. An example scenario is the dissemination of social media posts to first responders during disasters. We present FLARE, a framework using federated active learning assisted by naming. FLARE integrates machine learning and name-based pub/sub for accurate timely delivery of textual information. In this demo, we show FLARE’s operation. 

During disasters, it is critical to deliver emergency information to appropriate first responders. Name-based information delivery provides efficient, timely dissemination of relevant content to first responder teams assigned to different incident response roles. People increasingly depend on social media for communicating vital information, using free-form text. Thus, a method that delivers these social media posts to the right first responders can significantly improve outcomes. In this paper, we propose FLARE, a framework using 'Social Media Engines' (SMEs) to map social media posts (SMPs), such as tweets, to the right names. SMEs perform natural language processing-based classification and exploit several machine learning capabilities, in an online real-time manner. To reduce the manual labeling effort required for learning during the disaster, we leverage active learning, complemented by dispatchers with specific domain-knowledge performing limited labeling. We also leverage federated learning across various public-safety departments with specialized knowledge to handle notifications related to their roles in a cooperative manner. We implement three different classifiers: for incident relevance, organization, and fine-grained role prediction. Each class is associated with a specific subset of the namespace graph. The novelty of our system is the integration of the namespace with federated active learning and inference procedures to identify and deliver vital SMPs to the right first responders in a distributed multi-organization environment, in real-time. Our experiments using real-world data, including tweets generated by citizens during the wildfires in California in 2018, show our approach outperforming both a simple keyword-based classification and several existing NLP-based classification techniques. 

Delivering the right information to the right people in a timely manner can greatly improve outcomes and save lives in emergency response. A communication framework that flexibly and efficiently brings victims, volunteers, and first responders together for timely assistance can be very helpful. With the burden of more frequent and intense disaster situations and first responder resources stretched thin, people increasingly depend on social media for communicating vital information. This paper proposes ONSIDE, a framework for coordination of disaster response leveraging social media, integrating it with Information-Centric dissemination for timely and relevant dissemination. We use a graph-based pub/sub namespace that captures the complex hierarchy of the incident management roles. Regular citizens and volunteers using social media may not know of or have access to the full namespace. Thus, we utilize a social media engine (SME) to identify disaster-related social media posts and then automatically map them to the right name(s) in near-real-time. Using NLP and classification techniques, we direct the posts to appropriate first responder(s) that can help with the posted issue. A major challenge for classifying social media in real-time is the labeling effort for model training. Furthermore, as disasters hits, there may be not enough data points available for labeling, and there may be concept drift in the content of the posts over time. To address these issues, our SME employs stream-based active learning methods, adapting as social media posts come in. Preliminary evaluation results show the proposed solution can be effective. 

Serverless computing platforms simplify development, deployment, and automated management of modular software functions. However, existing serverless platforms typically assume an over-provisioned cloud, making them a poor fit for Edge Computing environments where resources are scarce. In this paper we propose a redesigned serverless platform that comprehensively tackles the key challenges for serverless functions in a resource constrained Edge Cloud. Our Mu platform cleanly integrates the core resource management components of a serverless platform: autoscaling, load balancing, and placement. Each worker node in Mu transparently propagates metrics such as service rate and queue length in response headers, feeding this information to the load balancing system so that it can better route requests, and to our autoscaler to anticipate workload fluctuations and proactively meet SLOs. Data from the Autoscaler is then used by the placement engine to account for heterogeneity and fairness across competing functions, ensuring overall resource efficiency, and minimizing resource fragmentation. We implement our design as a set of extensions to the Knative serverless platform and demonstrate its improvements in terms of resource efficiency, fairness, and response time. Evaluating Mu, shows that it improves fairness by more than 2x over the default Kubernetes placement engine, improves 99th percentile response times by 62% through better load balancing, reduces SLO violations and resource consumption by pro-active and precise autoscaling. Mu reduces the average number of pods required by more than ~15% for a set of real Azure workloads.